Reason: Users currently log into the My Swisscom Business portal using their username and password, followed by receiving a token via SMS as a form of two-factor authentication.
Our engineering team is enhancing the security to a multi-factor authentication method.
After the update, if you experience problems jumping to the DCS portal, please first make one of the following adjustments in your user properties in “Extranet Administration/User Management”,
for example by adjusting the mobile number in the following way:
- If your mobile number starts with +4179xxxxxxx, change to 004179xxxxxxx.
- If your mobile number starts with 004179xxxxxxx, change to +4179xxxxxxx.
Start date: Tuesday, 06.05.2025, 22:00 CEST.
End date: Tuesday, 06.05.2025, 23:00 CEST.
Duration: 1 hour
Impact:
- Server Workload: Not affected.
- Connectivity: Not affected.
- Manageability: My Swisscom Business (Extranet) is unavailable during the maintenance window.
- Cloud storage: Not affected.
Should you have questions or experience any further problems after the maintenance, please contact the cloud service desk 0800 526 526.
Thank you for your cooperation,
Your Swisscom Dynamic Computing Services Team
Posted on
Apr 30, 2025 - 17:08 CEST